Office Management and Effective Administration Skills

Course Overview

Office Management and Effective Administration Skills is an exciting and interactive training course.  This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal presentation and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success.

Who should attend

All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge

Course objectives

  • Extend their understanding of their roles and the key contribution they make to organizational success
  • Review their working relationships
  • Review and develop their personal organization, communication, and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

What you’ll learn

In this AeRC training course participants learn how to:

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Improve presentation skills
  • Manage and present information
  • Organise and improve office systems

Course overview

This AeRC training course covers a wide range of interrelated topics critical to the effectiveness of office personnel and administrative staff in meeting their roles and maximizing their contribution to their teams and organizations. Emphasis is placed on building on existing good practice, recognizing areas where improvements can be made, developing strategies accordingly, managing the network of relationships and on interpersonal skills and communication.

It covers the following topic areas:

  • Roles, Competencies and Personal Effectiveness
  • Team Working, Communication, and Meetings
  • Managing Working Relationships
  • Communication Skills/Supervising Admin Staff
  • Managing Time/Desk Management and
  • Office Technology/Writing Skills
  • Managing Information & Budgets
  • Improving Customer Service and Systems


Office Management & Effective Administration Skills is a highly interactive training course, providing everyone with an opportunity to exchange views and learn from each other’s experiences. The training course also includes a range of case studies, management games discussions and exercises.