Communication Skills for Tech & Non-Tech Professionals

About Course

Technical expertise alone is not enough. The ability to communicate clearly, persuasively, and professionally across technical and non-technical audiences is what sets successful professionals apart. This practical 3-day course builds essential communication skills for the modern workplace, bridging the gap between technical teams and business stakeholders.

What Will You Learn?

• Clear Writing – Craft concise emails, reports, and documentation
• Confident Presenting – Deliver engaging presentations to any audience
• Bridging Gaps – Explain technical concepts to non-technical stakeholders
• Difficult Conversations – Handle conflicts and sensitive discussions professionally
• Stakeholder Engagement – Build stronger relationships across teams

Audience

• Technical Professionals – Engineers, developers, IT staff, data scientists
• Non-Technical Staff – Administrators, coordinators, operations teams
• Team Leaders – Managing diverse teams with mixed technical backgrounds
• Project Team Members – Collaborating across functional areas
• Recent Graduates – Entering the workforce with strong soft skills
• Anyone – Seeking to communicate more effectively

Course Content

Foundations of Effective Communication

• Communication models and barriers
• Active listening and feedback
• Verbal and non-verbal communication
• Emotional intelligence in communication

Business Writing Excellence

• Email etiquette and effectiveness
• Report and proposal writing
• Technical documentation best practices
• Editing and proofreading techniques

Presentation Skills

• Structuring compelling presentations
• Slide design and visual aids
• Public speaking techniques
• Handling Q&A with confidence

Explaining Technical Concepts

• Simplifying complexity without losing accuracy
• Using analogies and storytelling
• Adapting language for different audiences
• Visualizing technical information

Interpersonal Communication

• Giving and receiving feedback
• Handling difficult conversations
• Conflict resolution strategies
• Building rapport and trust

Stakeholder Engagement

• Identifying stakeholder needs
• Tailoring communication styles
• Managing expectations
• Building influence without authority

Requirements

No prerequisites. Open to all professionals at any career stage.

Certification

Upon completion, participants receive a Certificate in Professional Communication Skills from the African eDevelopment Resource Center.

Course Includes

• 3 days interactive training at Tatu City, Dweck Industrial Centre
• Communication style assessment
• Personalized feedback from instructors
• Course materials and templates